Freedom Pest Control
  • Topsfield, MA, USA
  • $15-$17
  • Full Time

• Competitive compensation • Continuing Education Credits seminars & other industry training, free. • Health Insurance • Optional insurances like dental, accident (Free), disability & more. • Simple IRA retirement plan with 3% company matching. • First year 5 paid personal days and approximately 10 paid holidays.


Customer Service Associate

Freedom Pest Control Company is looking for a customer service associate to join our team. Freedom Pest promotes from within and growth opportunities are available.

Freedom Pest Control was started in 1993 with a focus on going beyond customer service and pest control. Working in professional pest management is so much more than controlling pest problems. It's also building relationships with customers and educating them about how to reduce pest issues in their homes or businesses.

What you will be doing:

Customer Service associate receives and/or places telephone calls to respond to and resolve customer service issues. Acts as the customer advocate for all customer service issues. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing service calls, electronic communications, preparing general correspondence and coordinating with other functions as required. Support technicians in the field.

RESPONSIBILITIES

  • Utilizes problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures, and contract coverage. 
  • Provide customers with the best Freedom Pest Control plan that suits their needs.
  • Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved.
  • Maintains current knowledge of all company policies, procedures, & programs.
  • Responsible for effectively handling general customer service, pre-appointment, post-appointment and payment services calls.
  • Provides miscellaneous clerical support (i.e., filing, supply ordering, state /regulatory reporting).

What we provide you:

  • Competitive compensation
  • Freedom Pest Control offers paid on-going training for continued education credits and state exams.
  • Health Insurance
  • Optional insurances like dental, accident (Free), disability & more.
  • Simple IRA retirement plan with 3% company matching.
  • First year 5 paid personal time off days and approximately 10 paid holidays.
  • Year 2-4 two weeks paid time off and approximately 10 holidays.
  • After 5 years add a day per year up to 3 weeks paid time off and approximately 10 holidays.

What successful candidates have:

  • 2 years experience working in customer service.
  • Must be comfortable working and learning software programs.
  • Clean CORI report and drug test. 

Freedom Pest Control is a QualityPro company and a drug free workplace.

Freedom Pest Control
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